Golden Sands Bikini offers store credits only. We do not refund or exchange/swap if you change your mind.
Whilst we take pride in our high-quality production process, sometimes things can go awry during manufacturing. In the case, Golden Sands Bikini is happy to offer an exchange or full refund.
If the customer has received an incorrect order please return the product as per the return instructions. Shipping charges will be refunded (standard shipping only). Please note, if the customer wears their received incorrect order or faulty garment this voids the return. The garment must be unworn, unwashed, unused and all sanitary pads and swing tags attached.
Due to hygiene standards, we do not offer return or exchange for earrings.
Please note: discounted items are not eligible for store credit. All items discounted, purchased on sale or using a promotion code are FINAL SALE and cannot be returned.
No exceptions can be made. This includes using discount and promotion codes. We understand that there is a risk when purchasing sale items, so be sure to look at our sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team.
Please email support@goldensandsbikini.com for all return or exchange requests immediately or within 30 days once you have received your orders.
We do not offer any return or exchange one it's passed 30 days. Once our customer service team have reviewed and approved your request, we will send you a returns form and notify you of the next steps to take.
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Proof of purchase at GoldenSandsBikini.com must be provided
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Return as original, clean, unworn, unwashed, undamaged, unused, and with all original tags still attached.
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Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done, or hygiene stickers have been removed.
Please avoid getting makeup, tan and other marks on the product. All items are thoroughly inspected. If items clearly do not meet the requirements above, they will be returned back to the customer automatically.
START YOUR RETURN
Email us to begin your store credit, exchange or full refund of manufacture faulty to proceed. Please include in the email your Order number
Print off a return note with your Email address and Order number
Place your item(s) back into their original Golden Sands Bikini packaging, along with the return note and ship your return items back to the
GOLDEN SANDS BIKINI
Once we receive the item(s) back at GOLDEN SANDS BIKINI it may take 1-4 business days to process and receive a store credit confirmation via email.
GOLDEN SANDS BIKINI does not accept the responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above-required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless deemed faulty by support@goldensandsbikini.com
REFUND PAYMENTS
You will receive an email notifying you whether your store credit or return has been accepted or declined. Golden Sands Bikini reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by our returns policy.
If we have accepted your return you will receive an email notifying you that your item(s) qualify and another issuing the store credit equal to the value of the product being returned. Refunds will be processed in the method as the original payment within 5 business days of Golden Sands Bikini receiving the return parcel.
PLEASE NOTE: Golden Sands Bikini cannot be held accountable for banking institution processing timeframes.
REFUND SHIPPING / DELIVERY COSTS IF I RETURN
All customers are responsible for postage payments. We will not refund the shipping costs. We will issue a store credit for the complete cost of the returned item. The only instance in which we will cover postage costs will be in the event of a faulty or incorrectly posted item.
WHAT DOES ‘FINAL SALE' MEAN?
All items that have been reduced in price cannot be returned for store credit. No exceptions can be made. This includes using discount and promotion codes. We understand that there is a risk when purchasing sale items, so be sure to look at our sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team.
Please consider items marked as 'final sale' carefully as they are not eligible for refund, credit or exchange unless they are faulty and are returned within 7 days from the date the items were delivered.
ORDERS
All orders are subject to acceptance and availability. Golden Sands Bikini reserves the right to cancel orders at any time. Items in your shopping basket are not reserved and may be purchased by other customers before the check-out process is complete.
DOMESTIC DELIVERY (WITHIN AUSTRALIA)
Most of the delivery address within Australia will be dispatched via AusPost & Aus Sendle Courier. Orders will typically arrive between 1 to 14 business days from the date of dispatch, depending on your location.
Products from our overseas warehouse to Australia address, We use all different shipment method provided by our logistic partners who are available at the requested time with the fastest services. (1 to 3 weeks)
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Please ensure that delivery details are correct before checkout as our system is an automatic dispatch system and orders cannot be amended once placed.
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Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.
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Customers are responsible to have someone at the delivery address to sign for and accept the delivery.
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Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.
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When your order is shipped you will be sent an email confirmation which will include an order number and must be used when enquiring about your order.
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Once dispatched and tracking details provided, Golden Sand Bikini accepts no responsibility for delivery delays or loss of parcels. This must be pursued with the relevant shipping agent.
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Please note we do not deliver to PO boxes, please provide us with a business or residential address.
- Generally, products are shipped from our Australia warehouse will arrive quicker than from our overseas warehouse
INTERNATIONAL DELIVERY (OUTSIDE AUSTRALIA)
Products from our Australia warehouse, We ship internationally using DHL E-commerce, International Australia Post and International logistic services. Please allow up to 14 working days after the date of dispatch to receive your order. To calculate the delivery fee to your country, simply enter your full address at check out.
Products from our overseas warehouse, We use all different shipment method provided by our logistic partners who are available at the requested time with the fastest services. (1 to 3 weeks)
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There may be Taxes or Duties applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by Golden Sands Bikini
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Customers are responsible for paying any additional customs or duties charges that may be incurred on their order.
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If you are unsure of the charges and whether you will be affected, please contact your local customs office.
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Golden Sands Bikini will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment by shipping agents
