Golden Sands Bikini offers store credits only. We do not refund or exchange if you change your mind.
Whilst we take pride in our high-quality production process, sometimes things can go awry during manufacturing. In the case, Golden Sands Bikini is happy to offer an exchange or full refund.
If the customer has received an incorrect order please return the product as per the return instructions. Shipping charges will be refunded (standard shipping only). Please note, if the customer wears their received incorrect order or faulty garment this voids the return. The garment must be unworn, unwashed, unused and all sanitary pads and swing tags attached.
Please note: discounted items are not eligible for store credit. All items discounted, purchased on sale or using a promotion code are FINAL SALE and cannot be returned.
No exceptions can be made. This includes using discount and promotion codes. We understand that there is a risk when purchasing sale items, so be sure to look at our sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team.
Please email firstname.lastname@example.org for all return or exchange requests. Once our customer service team have reviewed and approved your request, we will send you a returns form and notify you of the next steps to take.
- Proof of purchase at GoldenSandsBikini.com must be provided
- Return as original, clean, unworn, unwashed, undamaged, unused, and with all original tags still attached.
- Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done, or hygiene stickers have been removed.
Please avoid getting makeup, tan and other marks on the product. All items are thoroughly inspected. If items clearly do not meet the requirements above, they will be returned back to the customer automatically.
START YOUR RETURN
Email us to begin your store credit, exchange or full refund of manufacture faulty to proceed. Please include in the email your Order number
print off a return note with your Email address and Order number
Place your item(s) back into their original Golden Sands Bikini packaging, along with the return note and ship your return items back to the below mailing address:
GOLDEN SANDS BIKINI
2/27 Montasell ave, Deer Park, Vic 3023 Australia
Once we receive the item(s) back at GOLDEN SANDS BIKINI it may take 1-4 business days to process and receive a store credit confirmation via email.
GOLDEN SANDS BIKINI does not accept the responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above-required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless deemed faulty by email@example.com
You will receive an email notifying you whether your store credit or return has been accepted or declined. Golden Sands Bikini reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by our returns policy.
If we have accepted your return you will receive an email notifying you that your item(s) qualify and another issuing the store credit equal to the value of the product being returned. Refunds will be processed in the method as the original payment within 5 business days of Golden Sands Bikini receiving the return parcel.
PLEASE NOTE: Golden Sands Bikini cannot be held accountable for banking institution processing timeframes.
REFUND SHIPPING / DELIVERY COSTS IF I RETURN
All customers are responsible for postage payments. We will not refund the shipping costs. We will issue a store credit for the complete cost of the returned item. The only instance in which we will cover postage costs will be in the event of a faulty or incorrectly posted item.
WHAT DOES ‘FINAL SALE' MEAN?
All items that have been reduced in price cannot be returned for a store credit. No exceptions can be made. This includes using discount and promotion codes. We understand that there is a risk when purchasing sale items, so be sure to look at our sizing chart for guidance in choosing the correct size or if you have questions feel free to contact our customer service team.
Please consider items marked as 'final sale' carefully as they are not eligible for refund, credit or exchange unless they are faulty and are returned within 7 days from the date the items were delivered.
All orders are subject to acceptance and availability. Golden Sands Bikini reserves the right to cancel orders at any time. Items in your shopping basket are not reserved and may be purchased by other customers before the check-out process is complete.